Terms of Use

In this Agreement, except to the extent expressly provided otherwise:

“Account”

an account enabling a person to access and use the Hosted Services, including both administrator accounts and user accounts.

“Agreement”

this agreement including any Schedules, and any amendments to this Agreement from time to time.

“Business Day”

any weekday other than a bank or public holiday in the United States.

“Business Hours”

the hours of 09:00 to 17:00 EST on a Business Day.

“Charges”

the amounts specified in Part 2 of Schedule 1 (Hosted Services particulars); such amounts as may be agreed in writing by the parties from time to time; and amounts calculated by multiplying the Provider's standard time-based charging rates (as notified by the Provider to the Customer before the date of this Agreement) by the time spent by the Provider's personnel performing the Support Services or software enhancements (rounded down by the Provider to the nearest quarter hour).

“Customer Confidential Information”

any information disclosed by or on behalf of the Customer to the Provider during the Term or at any time before the termination of this Agreement (whether disclosed in writing, orally or otherwise) that at the time of disclosure was marked or described as "confidential" or should have been reasonably understood by the Provider to be confidential; and the Customer's data including the details of its leads, customers, quotes, orders, and email templates.

“Customer Data”

all data, works and materials uploaded to or stored on the Platform by the Customer; transmitted by the Platform at the instigation of the Customer; supplied by the Customer to the Provider for uploading to, transmission by or storage on the Platform; or generated by the Platform as a result of the use of the Hosted Services by the Customer (but excluding analytics data relating to the use of the Platform and server log files).

“Customer Personal Data”

any Personal Data that is processed by the Provider on behalf of the Customer in relation to this Agreement, but excluding access rights to support the customer with respect to which the Provider is a data controller.

“Data Protection Laws”

all applicable laws relating to the processing of Personal Data including, while it is in force and applicable to Customer Personal Data, the General Data Protection Regulation (Regulation (EU) 2016/679).

“Documentation”

the documentation for the Hosted Services produced by the Provider and delivered or made available by the Provider to the Customer.

“Effective Date”

the date of execution of this Agreement.

“Force Majeure Event”

an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars).

“Hosted Services”

access to the Sensei CRM's set of tools as specified in the Hosted Services Specification, which will be made available by the Provider to the Customer as a service via the internet in accordance with this Agreement.

“Hosted Services Defect”

a defect, error or bug in the Platform having an adverse effect on the appearance, operation, functionality or performance of the Hosted Services, but excluding any defect, error or bug caused by or arising as a result of: any act or omission of the Customer or any person authorized by the Customer to use the Platform or Hosted Services; any use of the Platform or Hosted Services contrary to the Documentation; a failure of the Customer to perform or observe any of its obligations in this Agreement; and/or an incompatibility between the Platform or Hosted Services and any other system, network, application, program, hardware or software not specified as compatible in the Hosted Services Specification.

“Hosted Services Specification”

the specification for the Platform and Hosted Services set out in Part 1 of Schedule 1 (Hosted Services particulars) and in the Documentation.

“Intellectual Property Rights”

all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (including copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs).

“Maintenance Services”

the general maintenance of the Platform and Hosted Services, and the application of Updates and Upgrades.

“Mobile App”

the mobile application known as Sensei CRM App that is made available by the Provider through the Apple App Store.

“Personal Data”

has the meaning given to it in the Data Protection Laws applicable in the United States from time to time.

“Platform”

the platform managed by the Provider and used by the Provider to provide the Hosted Services, including the application, the API, and database software for the Hosted Services, the system and server software used to provide the Hosted Services, and the computer hardware on which that application, database, system and server software is installed.

“Schedule”

any schedule attached to the main body of this Agreement.

“Services”

any services that the Provider provides to the Customer, or has an obligation to provide to the Customer, under this Agreement.

“Support Services”

support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services.

“Supported Web Browser”

the current release from time to time of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari, or any other web browser that the Provider agrees in writing shall be supported.

“Term”

the term of this Agreement, commencing in accordance with Clause 3.1 and ending in accordance with Clause 3.2.

“Update”

a hotfix, patch or minor version update to any Platform software.

“Upgrade”

a major version upgrade of any Platform software.

This Agreement shall come into force upon the Effective Date.

This Agreement shall continue in force indefinitely or until cancellation upon which this Agreement shall terminate automatically, subject to termination in accordance with Clause 18 or any other provision of this Agreement.

The Provider shall create an Account for the Customer and shall provide to the Customer login details for that Account on or promptly following the Effective Date.

The Provider hereby grants to the Customer a worldwide, non-exclusive license to use the Hosted Services by means of multiple, latest web browsers for the internal business purposes of the Customer in accordance with the Documentation during the Term.

The licence granted under Clause 3.2 is subject to the following limitations:

• The Hosted Services may only be used by the officers, employees, agents and subcontractors of the Customer.
• The Hosted Services may only be used by the named users identified in Schedule 1 (Hosted Services particulars).
• The Hosted Services must not be used at any point in time by more than the number of concurrent users specified in Schedule 1, with the Customer able to add or remove concurrent user licences in accordance with the procedure set out therein.

Except where expressly permitted, the licence is subject to the following prohibitions:

• The Customer must not sub-license its right to access and use the Hosted Services.
• The Customer must not permit any unauthorised person to access or use the Hosted Services.
• The Customer must not use the Hosted Services to provide services to third parties.
• The Customer must not republish or redistribute any content or material from the Hosted Services.
• The Customer must not make any alteration to the Platform, except as permitted by the Documentation.
• The Customer must not conduct or request that any other person conduct any load testing or penetration testing on the Platform or Hosted Services without the prior written consent of the Provider.

The Customer shall use reasonable endeavours, including reasonable security measures relating to administrator Account access details, to ensure that no unauthorized person may gain access to the Hosted Services using an administrator Account.

The Provider shall use all reasonable endeavors to maintain the availability of the Hosted Services to the Customer at the gateway between the public internet and the network of the hosting services provider for the Hosted Services, but does not guarantee 100% availability.

For the avoidance of doubt, downtime caused directly or indirectly by a Force Majeure Event, a fault or failure of the internet or any public telecommunications network, a fault or failure of the Customer's computer systems or networks, any breach by the Customer of this Agreement, or scheduled maintenance carried out in accordance with this Agreement shall not be considered a breach of this Agreement.

The Customer must comply with Schedule 2 (Acceptable Use Policy), and must ensure that all persons using the Hosted Services with the authority of the Customer or by means of an administrator Account comply with Schedule 2.

The Customer must not use the Hosted Services in any way that causes, or may cause, damage to the Hosted Services or Platform or impairment of the availability or accessibility of the Hosted Services, or in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

For the avoidance of doubt, the Customer has no right to access the software code (including object code, intermediate code and source code) of the Platform.

The Provider may suspend the provision of the Maintenance Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 15 days' written notice, following the amount becoming overdue, of its intention to suspend the Maintenance Services on this basis.

The Provider shall provide the Support Services to the Customer during the Term.

The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Agreement.

The Provider shall provide the Support Services with reasonable skill and care expected from a leading service provider in the Provider's industry.

The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose.

The Provider shall respond promptly to all requests for Support Services made by the Customer through the helpdesk.

The Provider may suspend the provision of the Support Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 15 days' written notice, following the amount becoming overdue, of its intention to suspend the Support Services on this basis.

The Customer hereby grants to the Provider a non-exclusive licence to copy, reproduce, store, distribute, publish, export, adapt, edit and translate the Customer Data to the extent reasonably required for the performance of the Provider's obligations and the exercise of the Provider's rights under this Agreement. The Customer also grants to the Provider the right to sub-license these rights to its hosting, connectivity and telecommunications service providers, subject to any express restrictions elsewhere in this Agreement.

The Customer warrants to the Provider that the Customer Data when used by the Provider in accordance with this Agreement will not infringe the Intellectual Property Rights or other legal rights of any person, and will not breach the provisions of any law, statute or regulation, in any jurisdiction and under any applicable law.

The Provider shall create a back-up copy of the Customer Data at least daily, shall ensure that each such copy is sufficient to enable the Provider to restore the Hosted Services to the state they were in at the time the back-up was taken, and shall retain and securely store each such copy for a minimum period of 10 days.

Within the period of 1 Business Day following receipt of a written request from the Customer, the Provider shall use all reasonable endeavors to restore to the Platform the Customer Data stored in any back-up copy created and stored by the Provider in accordance with Clause 6.3. The Customer acknowledges that this process will overwrite the Customer Data stored on the Platform prior to the restoration.

The parties acknowledge and agree that the use of the Mobile App, the parties' respective rights and obligations in relation to the Mobile App and any liabilities of either party arising out of the use of the Mobile App shall be subject to separate terms and conditions, and accordingly this Agreement shall not govern any such use, rights, obligations or liabilities.

Nothing in this Agreement shall operate to assign or transfer any Intellectual Property Rights from the Provider to the Customer, or from the Customer to the Provider.

The Customer shall pay the Charges to the Provider in accordance with this Agreement.

If the Charges are based in whole or part upon the time spent by the Provider performing the Services, the Provider must obtain the Customer's written consent before performing Services that result in any estimate of time-based Charges given to the Customer being exceeded or any budget for time-based Charges agreed by the parties being exceeded; and unless the Customer agrees otherwise in writing, the Customer shall not be liable to pay to the Provider any Charges in respect of Services performed in breach of this Clause 9.2.

All amounts stated in or in relation to this Agreement are, unless the context requires otherwise, stated inclusive of any applicable value added taxes.

The Provider shall issue invoices for the Charges to the Customer in advance of the period to which they relate.

The Customer must pay the Charges to the Provider within the period of 5 days following the issue of an invoice in accordance with this Clause 10.

The Customer must pay the Charges by debit card, credit card, direct debit, bank transfer or check (using such payment details as are notified by the Provider to the Customer from time to time).

If the Customer does not pay any amount properly due to the Provider under this Agreement, the Provider may restrict or completely revoke the Customer's access to the Hosted Services.

The Provider must:

• Keep the Customer Confidential Information strictly confidential.
• Not disclose the Customer Confidential Information to any person without the Customer's prior written consent, and then only under conditions of confidentiality approved in writing by the Customer.
• Use the same degree of care to protect the confidentiality of the Customer Confidential Information as the Provider uses to protect the Provider's own confidential information of a similar nature, being at least a reasonable degree of care.
• Act in good faith at all times in relation to the Customer Confidential Information.
• Not use any of the Customer Confidential Information for any purpose other than reporting to the Customer.

Notwithstanding Clause 11.1, the Provider may disclose the Customer Confidential Information to the Provider's officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access the Customer Confidential Information for the performance of their work with respect to this Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of the Customer Confidential Information.

This Clause 11 imposes no obligations upon the Provider with respect to Customer Confidential Information that is known to the Provider before disclosure under this Agreement and is not subject to any other obligation of confidentiality; is or becomes publicly known through no act or default of the Provider; or is obtained by the Provider from a third party in circumstances where the Provider has no reason to believe that there has been a breach of an obligation of confidentiality.

The restrictions in this Clause 11 do not apply to the extent that any Customer Confidential Information is required to be disclosed by any law or regulation, by any judicial or governmental order or request, or pursuant to disclosure requirements relating to the listing of the stock of the Provider on any recognised stock exchange.

The provisions of this Clause 11 shall continue in force indefinitely following the termination of this Agreement.

Each party shall comply with the Data Protection Laws with respect to the processing of the Customer Personal Data.

The Customer warrants to the Provider that it has the legal right to disclose all Personal Data that it does in fact disclose to the Provider under or in connection with this Agreement.

The Customer shall only supply to the Provider, and the Provider shall only process, in each case under or in relation to this Agreement, the Personal Data of data subjects falling within the categories specified in Part 1 of Schedule 2 (Data processing information) and of the types specified in Part 2 of Schedule 2; and the Provider shall only process the Customer Personal Data for the purposes specified in Part 3 of Schedule 2.

The Provider shall only process the Customer Personal Data during the Term and for not more than 30 days following the end of the Term, subject to the other provisions of this Clause 12.

The Provider shall only process the Customer Personal Data on the documented instructions of the Customer (including with regard to transfers of the Customer Personal Data to any place).

The Provider shall promptly inform the Customer if, in the opinion of the Provider, an instruction of the Customer relating to the processing of the Customer Personal Data infringes the Data Protection Laws.

Notwithstanding any other provision of this Agreement, the Provider may process the Customer Personal Data if and to the extent that the Provider is required to do so by applicable law. In such a case, the Provider shall inform the Customer of the legal requirement before processing, unless that law prohibits such information on important grounds of public interest.

The Provider shall ensure that persons authorised to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

The Provider and the Customer shall each implement appropriate technical and organizational measures to ensure an appropriate level of security for the Customer Personal Data, including those measures specified in Part 4 of Schedule 2.

The Provider must not engage any third party to process the Customer Personal Data without the prior specific or general written authorization of the Customer. In the case of a general written authorization, the Provider shall inform the Customer at least 14 days in advance of any intended changes concerning the addition or replacement of any third party processor, and if the Customer objects to any such changes before their implementation, then the Provider must not implement the changes.

As at the Effective Date, the Provider is hereby authorized by the Customer to engage, as sub-processors with respect to Customer Personal Data, the third parties identified in Part 5 of Schedule 2.

The Provider shall, insofar as possible and taking into account the nature of the processing, take appropriate technical and organizational measures to assist the Customer with the fulfilment of the Customer's obligation to respond to requests exercising a data subject's rights under the Data Protection Laws.

The Provider shall assist the Customer in ensuring compliance with the obligations relating to the security of processing of personal data, the notification of personal data breaches to the supervisory authority, the communication of personal data breaches to the data subject, data protection impact assessments and prior consultation in relation to high-risk processing under the Data Protection Laws. The Provider shall report any Personal Data breach relating to the Customer Personal Data to the Customer within 24 hours following the Provider becoming aware of the breach. The Provider may charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 12.13.

The Provider shall make available to the Customer all information necessary to demonstrate the compliance of the Provider with its obligations under this Clause 12 and the Data Protection Laws.

The Provider shall, at the choice of the Customer, delete or return all of the Customer Personal Data to the Customer after the provision of services relating to the processing, and shall delete existing copies save to the extent that applicable law requires storage of the relevant Personal Data.

The Provider shall allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer in respect of the compliance of the Provider's processing of Customer Personal Data with the Data Protection Laws and this Clause 12. The Provider may charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 12.16.

If any changes or prospective changes to the Data Protection Laws result or will result in one or both parties not complying with the Data Protection Laws in relation to processing of Personal Data carried out under this Agreement, then the parties shall use their best endeavors promptly to agree such variations to this Agreement as may be necessary to remedy such noncompliance.

The Provider warrants to the Customer that:

• The Provider has the legal right and authority to enter into this Agreement and to perform its obligations under this Agreement.
• The Provider will comply with all applicable legal and regulatory requirements applying to the exercise of the Provider's rights and the fulfilment of the Provider's obligations under this Agreement.
• The Provider has or has access to all necessary know-how, expertise and experience to perform its obligations under this Agreement.

The Provider warrants to the Customer that:

• The Platform and Hosted Services will conform in all material respects with the Hosted Services Specification.
• The Hosted Services will be free from Hosted Services Defects.
• The application of Updates and Upgrades to the Platform by the Provider will not introduce any Hosted Services Defects into the Hosted Services.
• The Platform will be free from viruses, worms, Trojan horses, ransomware, spyware, adware and other malicious software programs.
• The Platform will incorporate security features reflecting the requirements of good industry practice.

The Provider warrants to the Customer that the Hosted Services, when used by the Customer in accordance with this Agreement, will not breach any laws, statutes or regulations applicable under American law.

The Provider warrants to the Customer that the Hosted Services, when used by the Customer in accordance with this Agreement, will not infringe the Intellectual Property Rights of any person in any jurisdiction and under any applicable law.

If the Provider reasonably determines, or any third party alleges, that the use of the Hosted Services by the Customer in accordance with this Agreement infringes any person's Intellectual Property Rights, the Provider may at its own cost and expense modify the Hosted Services in such a way that they no longer infringe the relevant Intellectual Property Rights, or procure for the Customer the right to use the Hosted Services in accordance with this Agreement.

The Customer warrants to the Provider that it has the legal right and authority to enter into this Agreement and to perform its obligations under this Agreement.

All of the parties' warranties and representations in respect of the subject matter of this Agreement are expressly set out in this Agreement. To the maximum extent permitted by applicable law, no other warranties or representations concerning the subject matter of this Agreement will be implied into this Agreement or any related contract.

The Customer acknowledges that complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the Hosted Services will be wholly free from defects, errors and bugs.

The Customer acknowledges that complex software is never entirely free from security vulnerabilities; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the Hosted Services will be entirely secure.

The Customer acknowledges that the Hosted Services are designed to be compatible only with that software and those systems specified as compatible in the Hosted Services Specification; and the Provider does not warrant or represent that the Hosted Services will be compatible with any other software or systems.

The Customer acknowledges that the Provider will not provide any legal, financial, accountancy or taxation advice under this Agreement or in relation to the Hosted Services; and, except to the extent expressly provided otherwise in this Agreement, the Provider does not warrant or represent that the Hosted Services or the use of the Hosted Services by the Customer will not give rise to any legal liability on the part of the Customer or any other person.

Nothing in this Agreement will:

• Limit or exclude any liability for death or personal injury resulting from negligence.
• Limit or exclude any liability for fraud or fraudulent misrepresentation.
• Limit any liabilities in any way that is not permitted under applicable law.
• Exclude any liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Clause 15 and elsewhere in this Agreement are subject to Clause 15.1 and govern all liabilities arising under this Agreement or relating to the subject matter of this Agreement, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this Agreement.

Neither party shall be liable to the other party in respect of any losses arising out of a Force Majeure Event.

Neither party shall be liable to the other party in respect of any loss of profits or anticipated savings.

Neither party shall be liable to the other in respect of any loss of revenue or income.

Neither party shall be liable to the other party in respect of any loss of use or production.

Neither party shall be liable to the other party in respect of any loss of business, contracts or opportunities.

Neither party shall be liable to the other in respect of any loss or corruption of any data, database or software; providing that this Clause 15.8 shall not protect the Provider unless the Provider has fully complied with its obligations under Clause 6.3 and Clause 6.4.

Neither party shall be liable to the other party in respect of any special, indirect or consequential loss or damage.

The liability of the Provider to the Customer under this Agreement in respect of any event or series of related events shall not exceed the greater of: 1,000 USD; and the total amount paid and payable by the Customer to the Provider under this Agreement in the 12 month period preceding the commencement of the event or events.

The aggregate liability of each party to the other party under this Agreement shall not exceed the greater of: 1,000 USD; and the total amount paid and payable by the Customer to the Provider under this Agreement.

If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under this Agreement (other than any obligation to make a payment), that obligation will be suspended for the duration of the Force Majeure Event.

A party that becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in that party performing any obligation under this Agreement, must promptly notify the other and inform the other of the period for which it is estimated that such failure or delay will continue.

A party whose performance of its obligations under this Agreement is affected by a Force Majeure Event must take reasonable steps to mitigate the effects of the Force Majeure Event.

Either party may terminate this Agreement by giving to the other party at least 30 days' written notice of termination.

Either party may terminate this Agreement immediately by giving written notice of termination to the other party if the other party commits a material breach of this Agreement.

Either party may terminate this Agreement immediately by giving written notice of termination to the other party if the other party is dissolved, ceases to conduct all (or substantially all) of its business, is or becomes unable to pay its debts as they fall due, is or becomes insolvent or is declared insolvent, or convenes a meeting or makes or proposes to make any arrangement or composition with its creditors; an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party; an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party under this Agreement); or, if that other party is an individual, that other party dies, becomes incapable of managing his or her own affairs as a result of illness or incapacity, or is the subject of a bankruptcy petition or order.

Upon the termination of this Agreement, all of the provisions of this Agreement shall cease to have effect, save that the following provisions shall survive and continue to have effect (in accordance with their express terms or otherwise indefinitely): Clauses 1, 3.11, 7, 10.2, 10.4, 11, 12.1, 12.3, 12.4, 12.5, 12.6, 12.7, 12.8, 12.9, 12.10, 12.11, 12.12, 12.13, 12.14, 12.15, 12.16, 12.17, 15, 18, 21 and 22.

Except to the extent that this Agreement expressly provides otherwise, the termination of this Agreement shall not affect the accrued rights of either party.

Within 30 days following the termination of this Agreement for any reason: the Customer must pay to the Provider any Charges in respect of Services provided to the Customer before the termination of this Agreement; and the Provider must refund to the Customer any Charges paid by the Customer to the Provider in respect of Services that were to be provided to the Customer after the termination of this Agreement, without prejudice to the parties' other legal rights.

Any notice from one party to the other party under this Agreement must be given by one of the following methods (using the relevant contact details set out in Clause 20.2 and Part 3 of Schedule 1): delivered personally or sent by courier, in which case the notice shall be deemed to be received upon delivery; or sent by recorded signed-for post, in which case the notice shall be deemed to be received 2 Business Days following posting. If the stated time of deemed receipt is not within Business Hours, then the time of deemed receipt shall be when Business Hours next begin after the stated time.

The Provider's contact details for notices under this Clause 19 are: 102 W 3rd Street Suite 1200, Winston Salem, North Carolina 27101.

The addressee and contact details set out above and in Part 3 of Schedule 1 may be updated from time to time by a party giving written notice of the update to the other party in accordance with this Clause.

The Provider must not subcontract any of its obligations under this Agreement without the prior written consent of the Customer, providing that the Customer must not unreasonably withhold or delay the giving of such consent.

The Provider shall remain responsible to the Customer for the performance of any subcontracted obligations.

Notwithstanding the provisions of this Clause 20 but subject to any other provision of this Agreement, the Customer acknowledges and agrees that the Provider may subcontract to any reputable third party hosting business the hosting of the Platform and the provision of services in relation to the support and maintenance of elements of the Platform.

No breach of any provision of this Agreement shall be waived except with the express written consent of the party not in breach.

If any provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of this Agreement will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

This Agreement may not be varied except by a written document signed by or on behalf of each of the parties.

Neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise deal in or dispose of any contractual rights or obligations under this Agreement.

This Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this Agreement are not subject to the consent of any third party.

Subject to Clause 15.1, this Agreement shall constitute the entire agreement between the parties in relation to the subject matter of this Agreement, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.

This Agreement shall be governed by and construed in accordance with North Carolina law.

The courts of the United States shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

In this Agreement, a reference to a statute or statutory provision includes a reference to that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and any subordinate legislation made under that statute or statutory provision.

The Clause headings do not affect the interpretation of this Agreement.

References in this Agreement to "calendar months" are to the 12 named periods (January, February and so on) into which a year is divided.